Privacy Policy

Last updated: 9 July 2025

At Cloudbnb, we care about your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you use our website and services.

What Information We Collect

We may collect the following types of information when you interact with our site or services:

  • Personal details – name, email address, phone number, and ID verification documents
  • Booking details – check-in/out dates, property preferences, guest numbers
  • Payment information – your billing address (Note: All payments are handled securely by our payment provider. We do not store your credit or debit card details.)
  • Usage data – IP address, device type, browser, and how you use our website
  • Communication data – messages between guests and hosts, reviews, and support queries

How We Use Your Information

We use your personal information to deliver and improve our services, ensure your bookings run smoothly, and keep you informed. Specifically, we may use your information to:

  • Process your bookings and payments
    To confirm reservations, send booking confirmations, and process payments securely.
  • Provide customer support
    To respond to your questions, help resolve issues, and manage your account.
  • Communicate important updates
    To notify you of booking changes, policy updates, or relevant service information.
  • Send marketing, promotions and offers
    If you have opted in (or as allowed by law), we may send you emails or SMS about:

    • Exclusive travel offers
    • New listings or destinations
    • Promotions and competitions
    • Recommendations based on your previous bookings or preferences

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly. We never sell your personal information.

Who We Share Your Information With

We may share your data with:

  • Payment providers (to process transactions)
  • Service providers (for things like customer support, IT, and marketing)
  • Legal authorities if required by law or to prevent harm

How We Store and Protect Your Information

All personal information is securely stored within our property management system, Guesty, which uses industry-standard encryption, secure data centres, and access controls to protect your data. We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure of your information.

If we no longer require your information, we’ll delete or de-identify it in accordance with Australian privacy laws.

For more details on how your data is handled within our booking system, you can review Guesty’s Privacy Policy.

Cookies and Tracking

Our site uses cookies to enhance your experience, remember your preferences, and track how you use our website. You can disable cookies in your browser settings, but some features may not work properly.

Accessing or Updating Your Information

You have the right to access, correct, or delete your personal information. To make a request, contact us at contact@cloudbnb.com.au.

Overseas Data Storage

Some of our service providers may store or process data overseas. We take steps to ensure your information remains protected under Australian privacy standards.

Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about your privacy, please contact:

Cloudbnb Management
Leonardo de Paula, Operations Manager
contact@cloudbnb.com.au
0410 326 308